Customer First Name : Jamie
Customer Last Name : Doerschuck
email : huskanator12356@yahoo.com
Web Order # :
Support Subject : iTunes Cards and Codes
Sub Issue : Redemption questions
See additional info below
OS version: Windows XPSP2+
Country: US
iTunes version: iTunes 9.0
iTunes account name: huskanator12356@yahoo.com
Specific request: My code is inactive or invalid
Activations code: xxcv5jlrhysw2gt3
iTunes Gift Card Serial Number: gca004098188061
Purchased from:
Details:
This is a 15 dollar iTunes gift certificate that I got in the mail as a gift from my aunt. I guess she bought this within the past two weeks or so because I got the letter two or three days ago. She lives in Garden City, New York so it was purchased in that area. I tried to redeem it today and it comes up with the "This code is invalid" message every time. I've tried replacing any letters I was unsure about (really only the 5), with another (an S), but that didn't work either. I scratched off the backing further and I compared the 5 and the S which appears later in the code and I now that the 5 is actually a 5.
So that was the message I sent. I got this:
Hi Jamie,
Rachel here from the iTunes Store. I see you've had a bit of trouble in redeeming your gift card. I understand how frustrating it can be when you can't quite make out activation codes, so I'll be more than happy to help you with this!
Unfortunately, like you, I was unable to locate your activation code using the information you provided in your last email.
If you're not sure how to redeem your iTunes Gift Card code, this article will walk you through the process:
http://support.apple.com/kb/HT1574
Make sure you entered your code exactly as it appears on your card. The following letters and numbers can look very similar:
* The letter A and the letter H
* The letter B and the number 8
* The letter D and the number 0
* The letter E and the number 3
* The letter G and the number 6
* The letter H and the letter W
* The letter J and the number 1
* The letter M and the letter N
* The letter O and the number 0
* The letter P and the letter F
* The letter Q and the letter O
* The letter Q and the number 0
* The letter S and the number 5
* The letter S and the number 8
* The letter V and the letter U
* The letter Z and the number 2
If you still receive an error, I still may be able to help if you can give me one of the following special numbers from the back of your card.
One number that usually appears on iTunes Gift Cards is the GCA number. It starts with "GCA" and is followed by 8 or 13 digits. (Example: GCA12345678 or GCA0001234567891)
A different number you may see starts with PBH followed by a 6 and either 19 or 22 digits. (Example: PBH6123456789123456789 or PBH6123456789123456789012)
Another number that may appear begins with a 6, is 16 digits long, and has a space every 4 digits. (Example: 6123 4567 8901 2345)
If you can find one of these types of numbers on the back of your card, please include it in your response.
If your card does not have any of these numbers, I'll need to see some photocopies of the card itself. I'll also need to see the receipt. Please fax the following to the iTunes Store at 1-800-903-4356:
- A cover sheet addressed to iTunes Store Customer Support. On this sheet, write your name, email address, and the number 87043310 (this is your follow-up number which is also in the subject line of this email).
- The sales receipt or gift receipt showing the purchase of the iTunes Gift Card.
- Legible photocopies of the front and back of the card.
If you're unable to send a fax, you may scan the sales or gift receipt and the front and back of the card and attach the images to your response to this email.
Note that if you do not have the sales receipt or gift receipt for the iTunes Gift Card, it may be possible to obtain a replacement iTunes Gift Card from the store at which the card was purchased. If the store personnel are unable to replace the card itself, they may be able to reprint the receipt for you. Then you can fax or email the receipt and the card to the iTunes Store as described above. Unless you provide a receipt, the iTunes Store will be unable to assist.
Thank you so much for your patience, Jamie, and I look forward to your reply so that I can get you back to enjoying your iTunes Gift Card as soon as possible!
Cheers!
Rachel
iTunes Store Customer Support
My hours are: Tuesday - Sunday, 1:30pm - 9:30pm
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Customer Last Name : Doerschuck
email : huskanator12356@yahoo.com
Web Order # :
Support Subject : iTunes Cards and Codes
Sub Issue : Redemption questions
See additional info below
OS version: Windows XPSP2+
Country: US
iTunes version: iTunes 9.0
iTunes account name: huskanator12356@yahoo.com
Specific request: My code is inactive or invalid
Activations code: xxcv5jlrhysw2gt3
iTunes Gift Card Serial Number: gca004098188061
Purchased from:
Details:
This is a 15 dollar iTunes gift certificate that I got in the mail as a gift from my aunt. I guess she bought this within the past two weeks or so because I got the letter two or three days ago. She lives in Garden City, New York so it was purchased in that area. I tried to redeem it today and it comes up with the "This code is invalid" message every time. I've tried replacing any letters I was unsure about (really only the 5), with another (an S), but that didn't work either. I scratched off the backing further and I compared the 5 and the S which appears later in the code and I now that the 5 is actually a 5.
So that was the message I sent. I got this:
Hi Jamie,
Rachel here from the iTunes Store. I see you've had a bit of trouble in redeeming your gift card. I understand how frustrating it can be when you can't quite make out activation codes, so I'll be more than happy to help you with this!
Unfortunately, like you, I was unable to locate your activation code using the information you provided in your last email.
If you're not sure how to redeem your iTunes Gift Card code, this article will walk you through the process:
http://support.apple.com/kb/HT1574
Make sure you entered your code exactly as it appears on your card. The following letters and numbers can look very similar:
* The letter A and the letter H
* The letter B and the number 8
* The letter D and the number 0
* The letter E and the number 3
* The letter G and the number 6
* The letter H and the letter W
* The letter J and the number 1
* The letter M and the letter N
* The letter O and the number 0
* The letter P and the letter F
* The letter Q and the letter O
* The letter Q and the number 0
* The letter S and the number 5
* The letter S and the number 8
* The letter V and the letter U
* The letter Z and the number 2
If you still receive an error, I still may be able to help if you can give me one of the following special numbers from the back of your card.
One number that usually appears on iTunes Gift Cards is the GCA number. It starts with "GCA" and is followed by 8 or 13 digits. (Example: GCA12345678 or GCA0001234567891)
A different number you may see starts with PBH followed by a 6 and either 19 or 22 digits. (Example: PBH6123456789123456789 or PBH6123456789123456789012)
Another number that may appear begins with a 6, is 16 digits long, and has a space every 4 digits. (Example: 6123 4567 8901 2345)
If you can find one of these types of numbers on the back of your card, please include it in your response.
If your card does not have any of these numbers, I'll need to see some photocopies of the card itself. I'll also need to see the receipt. Please fax the following to the iTunes Store at 1-800-903-4356:
- A cover sheet addressed to iTunes Store Customer Support. On this sheet, write your name, email address, and the number 87043310 (this is your follow-up number which is also in the subject line of this email).
- The sales receipt or gift receipt showing the purchase of the iTunes Gift Card.
- Legible photocopies of the front and back of the card.
If you're unable to send a fax, you may scan the sales or gift receipt and the front and back of the card and attach the images to your response to this email.
Note that if you do not have the sales receipt or gift receipt for the iTunes Gift Card, it may be possible to obtain a replacement iTunes Gift Card from the store at which the card was purchased. If the store personnel are unable to replace the card itself, they may be able to reprint the receipt for you. Then you can fax or email the receipt and the card to the iTunes Store as described above. Unless you provide a receipt, the iTunes Store will be unable to assist.
Thank you so much for your patience, Jamie, and I look forward to your reply so that I can get you back to enjoying your iTunes Gift Card as soon as possible!
Cheers!
Rachel
iTunes Store Customer Support
My hours are: Tuesday - Sunday, 1:30pm - 9:30pm
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
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